Preorders are super exciting, however with the increasing pressure on supply published release dates they are not always adhered to by the Vendors or Distributors.

Therefore, all ETA release dates that we publish are provided as an estimate only. This is due to possible delays that can occur which Friendly Collectibles cannot control. This includes shipping delays, supplier shortages (wave or split shipments) and manufacturing issues.

In the event of a delay and/or cancellation, we will endeavour to update those who have placed a preorder via email, update our website and post on our social media profiles.

There are product limits in place to help stabilise the high demand.

For sealed products, we have a set a maximum of 2* of the same product per household.

*Each product will have their own limits.

If we see someone trying to use different emails and names but same address we will cancel the order. If it is a repeat offender we will cancel all and likely to be banned from purchasing.

Our goal is to help collectors have access to product at a reasonable price.

All orders are processed within 1-3 business days within Australia.

For more information see Shipping Policy.

If you are having issues with tracking please contact us.

If you place an order with in stock and preorder items, please understand we will ship once all items are available to be packed. If you want to receive your in stock item as soon as possible, we suggest you do separate orders. 

Please be mindful of this as once the order is placed we can only cancel and refund which will risk items being out of stock or preorders reaching capacity.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note: we do not accept returns for change of mind.

For more information please view our Refund Policy.